Terms of Service & Privacy Policy

Privacy Policy

Effective Date: 03/09/2026

At N & B Street Notary Services (“NBS Notary,” “we,” “our,” or “us”), your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit nbsnotary.com, use our digital tools, or engage in any of our notarial or process-serving services (“Services”).By using our Services, you acknowledge that your personal information will be handled as described in this Privacy Policy and in accordance with applicable state and federal laws.

1. Information: We Collect Information You Provide to Us

When you use our Services, we may collect the following information:

  • Full name and contact information (address, email, phone)
  • Government-issued identification for identity verification
  • Uploaded documents related to notarization or legal process service
  • Names and contact details of other signers, witnesses, or participants
  • Payment information (processed securely through Stripe)
  • Any correspondence or feedback you send to us

If you participate in a remote online notarization (“RON”) session, we also collect and store:

  • Audio-video recordings of the notarization session
  • E-signature data, timestamps, and audit trail information
  • Device, browser, and IP address information for authentication

Information Collected Automatically

When you visit our website, we automatically collect limited technical data, including:

Information from Third Parties

We may receive information about you from:

  • Identity verification services (e.g., Proof.com or Stripe Identity)
  • Other customers who include you in a notarization session
  • Payment processors or CRM integrations (e.g., SwipeOne)

2. How We Use Your Information

We use your information to:

  • Verify your identity and comply with Texas RON requirements
  • Facilitate notary sessions and maintain accurate digital records
  • Provide customer support and respond to inquiries
  • Process payments and send confirmations
  • Improve our website, services, and user experience
  • Comply with legal obligations, subpoenas, or court orders
  • Send service updates and optional promotional messages

We do not sell or rent your personal information.

3. Legal Basis for Processing

We collect and process personal data when:

  • It is necessary to perform a contract with you (e.g., notarization or process service)
  • It is required to comply with state or federal law
  • You have given consent (e.g., marketing communications)
  • It is in our legitimate business interest (e.g., fraud prevention, service improvement)

4. Sharing Your Information

We only share information in limited, lawful circumstances:

  • With participants or recipients involved in your notary session
  • With regulators or courts, when legally required
  • With trusted service providers, such as identity verification or payment processors
  • With successors or assigns, in the event of a business transfer

All third parties we work with are required to follow strict confidentiality and data protection standards.

5. Data Retention

We retain notarization session data and audit trails for the period required by Texas Secretary of State RON laws—typically 10 years from the date of the notarial act—unless otherwise required by law.
Other business or support data may be stored for as long as needed to fulfill our services or comply with recordkeeping obligations.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable secure login and service functionality
  • Analyze site performance and usage trends
  • Deliver personalized user experiences

You can disable cookies in your browser settings, but some website features may not function properly.

7. Data Security

We employ strong administrative, technical, and physical safeguards to protect your information, including SSL encryption, secure access controls, and regular security audits.
Despite our efforts, no system is completely secure; users should protect their credentials and devices accordingly.

8. Direct Marketing

We may send limited promotional messages about our services or updates. You may opt out at any time by clicking “unsubscribe” or contacting us at Info@nandbstreet.com.
We will still send important service or legal notices as required.

9. Children’s Privacy

Our Services are intended for adults 18 and older. We do not knowingly collect or store personal data from individuals under 16. If such data is discovered, it will be promptly deleted.

10. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information
  • Request a copy of your data
  • Withdraw consent for certain processing activities

To exercise any of these rights, please contact us at Info@nandbstreet.com.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect new legal requirements or operational changes. Updates will be posted on this page with a new effective date.
Your continued use of our Services after such updates constitutes acceptance of the revised terms.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

N & B Street Notary Services
Email: Info@nandbstreet.com
Website: https://nbsnotary.com

Return & Refund Policy for Online Notarizations

Effective Date: 01/01/2025

At N and B Street Notary, we are committed to providing you with exceptional online notarization services. Please read our Return & Refund Policy carefully before booking your appointment.

1. No Refund on Completed Services

Once your online notarization session has been completed and documents have been notarized, no refunds will be issued. The service is considered delivered at that point.

2. Cancellation & Rescheduling

  • You may cancel or reschedule your appointment up to 2 hours before the scheduled time without any penalty.
  • Cancellations made within 1 hour of the appointment will incur a cancellation fee equal to 50% of the notarization fee.
  • Rescheduling within 2 hours is subject to availability and may result in additional charges.

3. No-Show Policy

  • Failure to attend your scheduled appointment without prior notice will result in the forfeiture of the full notarization fee.
  • No refunds will be provided for no-shows.

4. Technical Issues

  • If technical issues on your end prevent the completion of your notarization, you may reschedule once at no additional cost.
  • If technical difficulties occur on our side, you will be offered a full refund or free reschedule.

5. Refund Processing & Fees

  • All refunds are subject to payment processing fees retained by Stripe and other payment processors, which are non-refundable.
  • Refunds, when issued, may take 5 to 10 business days to be reflected in your account depending on your bank or card issuer.

6. Dispute Resolution

  • We encourage you to contact our customer service team promptly if you have any concerns or issues prior to requesting a refund.
  • Refund requests may be denied if abuse or fraudulent activity is suspected.

Contact Us

If you have questions regarding this policy or need assistance, please contact:
Email: info@nandbstreet.com
Phone: 972-360-8146

By booking a notarization appointment with N & B Street Notary, you agree to this Return & Refund Policy.